Deming

Deming's 14 points: http://www.youtube.com/watch?v=edE0Cli943k

Deming bio vid: P1: http://www.youtube.com/watch?v=GHvnIm9UEoQ P2: http://www.youtube.com/watch?v=mKFGj8sK5R8&feature=related P3: http://www.youtube.com/watch?v=6WeTaLRb-Bs&feature=related Locally: http://www.myshortpencil.com/tqm.htm